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Troubleshoot connection bug

If you're having trouble connecting to Slack on the desktop app or in a browser, learn more about connection issues and how to troubleshoot.

Tip: If you lot're an Information technology or a network admin, learn how to manage connexion issues for your network.

Common issues

Issue	Fault bulletin
Connectivity failure	Slack cannot connect.
Loading trouble	For some reason, Slack couldn't load.
Server error	Deplorable! Something went wrong, but we're looking into it.
WebSocket trouble	Last updated less than a infinitesimal agone…(fault will appear in a grey imprint)
Browser errors	You lot'll encounter an error message in the browser you're using to access Slack.

Connectivity failure

The effect

When the Slack desktop app cannot connect, information technology may be because the settings for your network or whatsoever security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering.

Steps to troubleshoot

Step i: Clear the cache and restart Slack

Click Restart Slack beneath the error message.

Pace 2: Collect and send us your Net Logs

If you're notwithstanding having trouble, collect your Cyberspace Logs on the Slack desktop app and send them to united states then we can investigate further. To collect Net Logs, click the Download Logs button below the error bulletin, or use the steps below.

1. Open up the Slack desktop app, then click Help in your computer'due south superlative menu bar. (If you're on Windows 10, click the ☰ three lines icon in the summit left of the Slack app.)
2. Select Troubleshooting, and then clickRestart and Collect Net Logs. The app will restart. Once it does, you'll see a pop-up window with the message Your log is in progress.
3. Use Slack every bit you usually would. When the issue occurs, get back to the pop-upward window and click Stop Logging.
4. Locate the zip file in the Downloads folder of your computer.
5. Ship united states a notation with the file attached.

Loading trouble

The issue

Slack is having trouble loading on the desktop app or in a browser. When this happens, browser extensions or a security device may exist interfering, or there could be an event on Slack'south end.

Steps to troubleshoot

Pace 1: Articulate your cache

Desktop

Browser

1. Open up the Slack desktop app, and so click Help in your estimator's top menu bar.(If y'all're on Windows 10, click the ☰ 3 lines icon in the tiptop left of the Slack app.)
2. SelectTroubleshooting.
3. ClickClear Cache and Restart.

1. Clear your web browser's cache. These steps volition vary depending on which browser you're using.
2. Open up Slack in a private or Incognito window. If you tin can connect to Slack, the outcome may exist due to a browser extension. Disable any browser extensions to see if this allows Slack to load in a normal browser window.

Step ii: Run the Slack connection exam

1. Visit slack.com/help/examination to check your connection to Slack.
2. If there are any errors, contact your network administrator.

Footstep 3: Collect and ship us your Net Logs

If you're still having trouble, collect and send usa your Net Logs so nosotros can investigate further. You tin can collect Internet Logs from either the desktop app or Google Chrome, depending on which you're using when the issue occurs. If you lot're having trouble with both the desktop app and browser, use the steps below for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop app, and then click Help in your estimator'southward height carte bar. (If you're on Windows 10, click the ☰ iii lines icon in the pinnacle left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Internet Logs. The app volition restart. Once information technology does, yous'll see a popular-up window with the bulletin Your log is in progress.
3. Use Slack every bit you lot ordinarily would. When the issue occurs, go back to the popular-upward window and click End Logging.
4. Locate the null file in the Downloads binder on your estimator.
5. Send us a annotation with the file attached.

1. Open Google Chrome and go to the post-obit link: chrome://cyberspace-export/.
2. Click Start Logging to Deejay.
3. Save the file every bit slackNetlog.
4. Open a new tab in Google Chrome, then open your Slack workspace.
5. Apply Slack every bit you usually would. When the event occurs, go back to the chrome://internet-export/ tab, and click Terminate Logging.
6. Locate the slackNetlog file in the Downloads folder on your estimator.
7. Transport u.s. a note with the file fastened.

Note: If yous're using a browser that isn't Google Chrome, send us a note and we'll aid you troubleshoot further.

Server mistake

The issue

An error with Slack's server may exist preventing the desktop app or browser from connecting and loading.

Steps to troubleshoot

Step 1: Reload Slack

1. Open Slack from the desktop app or in a browser.
2. Use ⌘ R (Mac) or Ctrl R (Windows/Linux).

Step 2: Contact us

If you're still having problem, visit the Slack Status site to come across whether there are whatever issues nosotros're currently working to resolve. If that'southward non the example,get in touch with usand we'll help you troubleshoot further.

WebSocket trouble

The issue

When Slack is having trouble maintaining WebSocket connections on the desktop app or in a browser, you won't automatically receive any new letters from your channels or direct messages (DMs).

Steps to troubleshoot

Step one: Contact your network administrator

Make it affect with your network ambassador to ensure WebSocket connections are supported. In improver, ask them to audit any connection attempts to the following domains:

• wss-primary.slack.com
• wss-backup.slack.com
• wss-mobile.slack.com

Footstep 2: Collect and send us your Cyberspace Logs

If yous're all the same having trouble, collect and send u.s.a. your Net Logs so we tin investigate further. You can collect Net Logs from either the desktop app or Google Chrome, depending on which y'all're using when the issue occurs. If y'all're having problem with both the desktop app and browser, use the steps below for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop, so click Help in your estimator'due south top menu bar. (If yous're on Windows ten, click the ☰ three lines icon in the meridian left of the Slack app.)
2. Select Troubleshooting, and then clickRestart and Collect Net Logs. The app volition restart. Once information technology does, you'll see a pop-up window with the message Your log is in progress.
3. Use Slack equally you usually would. When the event occurs, go back to the pop-up window and click Stop Logging.
4. Locate the zippo file in the Downloads binder on your computer.
5. Ship usa a annotation with the file attached.

1. Open Google Chrome and go to the following link: chrome://net-export/.
2. Click Start Logging to Deejay.
3. Save the file as slackNetlog.
4. Open a new tab in Google Chrome, then open your Slack workspace.
5. Use Slack as you lot usually would. When the issue occurs, become dorsum to the chrome://net-export/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads folder on your reckoner.
7. Send united states of america a note with the file attached.

Annotation: If you're using a browser that isn't Google Chrome,send us a note and we'll help you troubleshoot further.

Browser errors

The issue

You're seeing an mistake with the browser you're using to access Slack. Here's an case from Google Chrome:

Steps to troubleshoot

1. If applicative, utilize the troubleshooting steps included in your browser's fault message.
2. Make sure the browser you're using is supported and up to engagement. Visit Minimum requirements for using Slack for more details.
3. Clear your web browser'due south cache (these steps will vary depending on the browser y'all're using).
4. Open Slack in a private or Incognito window to come across if you can connect to Slack. If yous can connect in a private or Incognito window, the consequence may exist due to a browser extension. Disable whatever browser extensions to see if this allows Slack to load in a normal browser window.
5. Reach out to your network administrator.
6. Contact u.s.a. if you demand further assistance.

Awesome!

Thanks so much for your feedback!

If you lot'd like a member of our support squad to respond to you lot, delight send a note to feedback@slack.com.

Got it!

If you'd like a member of our back up team to reply to you, please transport a note to feedback@slack.com.

If you'd like a member of our support team to respond to you, please transport a notation to feedback@slack.com.

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Source: https://slack.com/help/articles/205138367-Troubleshoot-connection-issues#:~:text=Step%201%3A%20Clear%20your%20cache&text=Desktop%20Browser-,Open%20the%20Slack%20desktop%20app%2C%20then%20click%20Help%20in%20your,Click%20Clear%20Cache%20and%20Restart.

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